Returns Policy
At Electric Bike Explorer, we want you to be completely satisfied with your purchase. If you are not, we offer a straightforward return process to ensure a hassle-free experience.
Eligibility for Returns
- You have 7 days from the date you receive your item to request a return.
- Returned items must be:
- Unused and in their original condition.
- Returned in their original packaging, including all manuals, accessories, and parts.
- Items that show signs of use, damage, or wear may not qualify for a refund.
Non-Returnable Items
We are unable to accept returns for:
- Items marked as final sale or clearance.
- Customized or personalized products.
- Items damaged due to misuse, improper assembly, or neglect.
How to Make a Return
- Contact Us: Email our support team at info@electricbikeexplorer.com within 7 days of receiving your item. Include your order number, proof of purchase, and the reason for your return.
- Approval: Once your return request is approved, we’ll provide you with the return instructions and return address.
- Shipping Costs: Customers are responsible for all return shipping costs. Please use a trackable shipping method to ensure your item arrives safely.
Refunds
- Once we receive and inspect your returned item, we’ll notify you of the refund approval or rejection.
- Approved refunds will be processed within 7-10 business days and credited to your original payment method.
- Shipping costs are non-refundable.
Damaged or Defective Items
If your item arrives damaged or defective, contact us immediately at info@electricbikeexplorer.com with photos of the damage and your order details. In such cases, we will cover the cost of return shipping and offer a replacement or refund.
Exchanges
We do not offer direct exchanges. If you wish to order a different product, please initiate a return and place a new order.
Contact Us
If you have any questions about our Returns Policy, please reach out to our team at info@electricbikeexplorer.com.
Thank you for shopping with Electric Bike Explorer!