Urban Arrow Cargo E-Bike Recall: 1,032 Bikes Affected by Seat Post Fall Hazard

Last Updated on October 2, 2026 by Kristina

UNITED STATES – October 2, 2026: Gazelle USA is recalling about 1,032 Urban Arrow cargo electric bikes in the United States because a bolt in the seat post clamping mechanism can break, allowing the seat to become loose and creating a fall hazard.

The U.S. Consumer Product Safety Commission says owners of affected bikes should stop using them immediately until the recall repair is completed. The recall covers several Urban Arrow Family, Shorty, Cargo, and Tender models sold from 2016 through 2022. Riders comparing this style of bike can also review my cargo e-bike guide, and you can follow the latest electric bike news and safety updates for additional recalls and rider alerts.

Current Status: Stop Using Affected Urban Arrow Bikes

CPSC announced the voluntary safety recall on October 1, 2026. About 1,032 affected bikes were sold in the United States, with another approximately 134 sold in Canada.

Urban Arrow North America says the affected cargo bikes were produced between the third quarter of 2016 and the third quarter of 2022.

The company is offering a free replacement seat post and saddle. CPSC says owners can install the replacement themselves without special tools or take the bike to an Urban Arrow dealer for installation at no charge.

Which Urban Arrow Cargo E-Bikes Are Recalled?

The recall covers the following Urban Arrow cargo e-bike model descriptions:

• Urban Arrow Family – Black and White
• Urban Arrow Shorty – Black and White
• Urban Arrow Cargo L/XL – Black and White
• Urban Arrow Tender 1000/1500 – White

CPSC says the recalled bikes have aluminum frames with reinforced foam, or EPP, cargo boxes. “Urban Arrow” is printed on the bottom of the cargo box.

Another important identification detail is the seat post. According to CPSC, the seat posts on the recalled bicycles have two silver bolts.

What Can Go Wrong With the Seat Post?

The problem involves the front bolt in the seat post clamping mechanism. CPSC says the bolt can break, which can allow the seat to become loose and create a fall hazard.

Urban Arrow adds that the problem can occur if appropriate torque is not maintained on the seat rail clamp bolts.

That does not mean owners should simply tighten or replace the existing bolt themselves. The official recall remedy is a replacement seat post and saddle, and CPSC is telling consumers to stop using affected bikes until that repair is completed.

Nine Problems Reported, but No Injuries

Gazelle USA has received nine reports of damage or wear involving the saddle-seat post connection, according to CPSC.

No injuries have been reported.

Even without reported injuries, the stop-use notice is important because a seat that suddenly becomes loose while riding can affect a rider’s balance and control, especially on a heavily loaded cargo bike.

What Urban Arrow Owners Should Do Now

If you own one of the affected Urban Arrow cargo bikes, CPSC says to stop riding it immediately and contact Gazelle USA to obtain the free replacement seat post and saddle.

Owners will be asked to complete a recall registration form. The replacement can either be installed at home without special tools, according to the recall notice, or installed free of charge by an Urban Arrow dealer.

Gazelle USA can be reached at 800-838-5388 from 9 a.m. to 5 p.m. Pacific Time Monday through Friday or by email at recall.na@urbanarrow.com.

The safest starting point is the official Urban Arrow recall page, which includes the recall registration information and dealer locator.

These Bikes Originally Sold for About $9,000

CPSC says the affected cargo e-bikes were sold at specialty bicycle stores nationwide from 2016 through 2022 for approximately $9,000.

The bikes were manufactured in the Netherlands and imported into the United States by Gazelle USA LLC of Santa Cruz, California.

The CPSC recall number is 27-004.

Buying a Used Urban Arrow? Check the Recall Status

Because these bikes were sold between 2016 and 2022, some affected models may now be changing hands on the used market.

If you are considering a used Urban Arrow Family, Shorty, Cargo L/XL, or Tender from that period, I would check whether the bike is included in this recall and whether the replacement seat post and saddle have already been installed.

A seller saying that the bolt looks fine is not the same thing as confirming that the official recall remedy was completed.

This Is Separate From the Earlier FamilyNext Pro Recall

Urban Arrow was involved in another U.S. recall earlier in 2026, but it concerned a different problem and different bikes.

On January 29, CPSC announced a recall of about 320 Urban Arrow FamilyNext Pro cargo e-bikes because a buckle used to secure children in the cargo area could fail to fully latch.

The October seat post recall instead applies to older Family, Shorty, Cargo L/XL, and Tender models. Owners should check the exact model and recall information rather than assuming the two recalls are the same.

For another example of why recall notices deserve prompt attention, see my recent coverage of the Santa Cruz Heckler 9 e-bike recall.

My Take

This is a recall I would take seriously even though no injuries have been reported. Cargo e-bikes are frequently used for family transportation, groceries, and other heavy loads, and an unexpected loss of saddle stability is not something I would try to manage by simply tightening the existing hardware and continuing to ride.

The remedy is also relatively straightforward. Urban Arrow and Gazelle USA are providing a complete replacement seat post and saddle at no charge, and owners can choose free dealer installation if they would rather not perform the replacement themselves.

If your bike matches one of the recalled models, I would follow CPSC’s stop-use instruction and complete the official recall process before riding again.

📰 How This Story Was Verified

This report is based on available official documents, agency statements, meeting records, court filings, or other primary sources, with reliable reporting used for additional context. I clearly distinguish proposals from rules that have been finally approved or taken effect.

Sources

U.S. Consumer Product Safety Commission – Urban Arrow Cargo Electric Bike Recall

Urban Arrow North America – Product Recall Information

U.S. Consumer Product Safety Commission – January 2026 FamilyNext Pro Recall

Bicycle Retailer and Industry News – Urban Arrow Recall Coverage