Santa Cruz Bicycles Issues Recall for Heckler 9 Electric Bicycles Due to Fire Risk
Last Updated on May 2, 2025 by Kristina
Santa Cruz Bicycles is recalling its Heckler 9 Electric Bicycles after reports that the lithium-ion batteries can overheat, creating a potential fire hazard. This recall affects around 2,850 bikes in the U.S. and 550 more in Canada. If you own one of these bikes, it’s important to stop using it right away. Read on to find out what you need to do to ensure your safety and get a free replacement.
What’s Happening with the Recall?
The issue is with the 720W lithium-ion battery used in the Heckler 9 electric bikes. The battery is prone to overheating, which could result in a fire. These bikes were sold between October 2021 and January 2025, and if you’ve got one, you’ll want to know if it’s affected by the recall.
The recalled bikes have “SANTA CRUZ” printed on the downtube and “Heckler” on the top tube and inside the left chainstay. They came in colors like Gloss Avocado Green and Maritime Gray. The battery is housed in a black case beneath the frame, and you should definitely stop using it if your bike has this setup.
What Should You Do If You Have an Affected Bike?
If you think your bike might be affected, here’s what you need to do:
- Stop using the bike immediately and disconnect the battery from both the bike and the charger.
- Head to the Santa Cruz Bicycles recall page and check if your bike is part of the recall. You can find it at this link.
- If your bike is included in the recall, register for a free replacement battery.
- As part of the process, you’ll need to mark the recalled battery as “Recalled” and upload a photo of it on the website.
- Afterward, dispose of your old battery in a safe and responsible way, following local disposal guidelines.
Safety First: Don’t Just Toss the Battery
These batteries shouldn’t just be thrown away with your regular trash. They need to be handled carefully to prevent fires. Your municipal household hazardous waste (HHW) collection center is the best place to safely dispose of the battery. Just make sure to contact them in advance to confirm they’ll accept the recalled batteries, and if they don’t, they can point you in the right direction.
Why Is This Happening?
Santa Cruz Bicycles has already received three reports of fires linked to the overheating batteries, with property damage reported in some cases. Fortunately, no one has been injured, but it’s still a big deal, and it’s clear why the recall is so important.
Price and Where They Were Sold
The Heckler 9 electric bikes were sold through Santa Cruz dealers across the U.S. between October 2021 and January 2025, with prices ranging from $8,750 to $13,900. If you’re not sure whether you bought one, double-check with your local dealer.
Getting More Help
If you need more details about the recall or have any questions, Santa Cruz Bicycles is available at 833-944-8335 from 9 a.m. to 5 p.m. PT, Monday through Friday. You can also visit their recall page for all the information and to register for a replacement battery.
Wrapping It Up
If you have a Heckler 9, don’t ignore the recall—act quickly to stay safe. Make sure to check your bike’s battery, follow the instructions on Santa Cruz’s website for a replacement, and dispose of the old battery responsibly. Stay safe, and make sure to stay up to date on any future recalls or safety warnings for your electric bike.
If your Heckler 9 electric bike is affected by the recall, don’t wait—visit the Santa Cruz Bicycles website now to get your free replacement battery and dispose of the recalled battery safely.
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Kristina is not just an enthusiast but a true authority on electric bikes. Nestled in the coastal beauty of Virginia, Kristina has found the perfect backdrop for her passion for electric biking. As a dedicated wife and homeschooling mom, her life revolves around family, faith, and the thrill of adventure.
Originally hailing from Ohio, Kristina's journey with electric bikes began as a curiosity and quickly evolved into a deep expertise. Her blog is a testament to her love for electric biking, combining her fascination for eco-friendly transportation with her coastal lifestyle.
When she's not cruising the beach on her electric bike, you'll find Kristina indulging in her other loves: long walks along the shore, getting lost in a good book, and cherishing moments with her loved ones. With a heart as big as her love for animals, especially cats, Kristina brings a unique perspective to the electric bike world, grounded in her strong faith in God and her dedication to a sustainable lifestyle.
Through her blog, Kristina shares her extensive knowledge of electric bikes, offering valuable insights, tips, and recommendations to fellow enthusiasts. Whether you're a seasoned rider or a newcomer to the electric bike scene, Kristina's blog is your go-to source for all things electric biking, fueled by her passion, expertise, and the scenic beauty of coastal Virginia.
